Careers

As a Customer Service Manager, you will be responsible for leading and developing the customer service team to deliver exceptional service. You will design and implement strategies to improve the customer experience, ensuring that all customer queries, complaints, and feedback are handled professionally and efficiently. You will collaborate with other departments to identify areas for improvement and implement process enhancements. The role requires a strong understanding of CRM systems, data-driven decision making, and leadership skills to inspire and manage a high-performing team. Experience with omnichannel customer support platforms and a focus on customer retention are essential.

• Location: Oxford, UK
• Contract Type: Full-Time, Permanent
• Salary: £38,700 per annum
• Hours per Week: 37.5 hours
• Start Date: 26th August 2024

The Marketing Administrator is responsible for supporting the marketing team by managing day-to-day marketing operations and implementing strategic marketing campaigns. You will help execute marketing plans across digital platforms and traditional media, track performance metrics, and provide administrative support to ensure the smooth execution of projects. A strong understanding of digital marketing techniques such as SEO, social media management, and content marketing is essential. The role requires someone who is detail-oriented, able to manage multiple projects, and stay updated on the latest marketing trends such as influencer marketing, customer segmentation, and data-driven marketing strategies.

• Location: Oxford, UK
• Contract Type: Full-Time, Permanent
• Salary: £32,000 - £40,000 per annum
• Hours per Week: 37.5 hours
• Start Date: 2 September 2024